FAQ
Nails Coco Beauty
Last Updated: 24 March 2025
1. Orders & Payments
Q: What payment methods do you accept?
A: We currently accept PayPal as our only payment method. You can use your PayPal balance, a linked bank account, or a credit/debit card through PayPal.
Q: Can I modify or cancel my order after placing it?
A: Orders are processed quickly, so we cannot guarantee changes or cancellations. If you need to modify your order, please contact us at service@nailscocobeauty.store as soon as possible.
Q: How do I check the status of my order?
A: Once your order has been shipped, you will receive an email with tracking details (if applicable). You can also contact our support team for updates.
2. Shipping & Delivery
Q: Where do you ship?
A: We currently only ship within the UK. We do not offer international shipping at this time.
Q: What are your shipping options and delivery times?
A: We offer the following shipping options:
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Standard Shipping (UK): 3-5 business days
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Express Shipping (UK): 1-2 business days
Delivery times may vary based on external factors such as postal delays.
Q: How can I track my order?
A: If tracking is available for your order, you will receive an email with tracking details once your order is shipped. You can use the provided tracking number on the carrier’s website.
Q: What happens if my package is lost or delayed?
A: If your package is lost or significantly delayed, please contact us at service@nailscocobeauty.store so we can assist you. We are not responsible for lost or stolen packages once they have been handed to the courier.
3. Returns & Refunds
Q: What is your return policy?
A: We accept returns within 14 days of delivery if the item is unused, in its original packaging, and in resalable condition. Please contact us before returning any items.
Q: How do I initiate a return?
A: To start a return, email us at service@nailscocobeauty.store with your order details. We will provide further instructions.
Q: Who covers the return shipping costs?
A: Customers are responsible for return shipping costs unless the item is defective or incorrect.
Q: When will I receive my refund?
A: Once we receive and inspect your returned item, refunds are processed within 5-7 business days back to your original payment method via PayPal.
4. Products & Stock
Q: Are your products cruelty-free?
A: Yes, all our products are cruelty-free and not tested on animals.
Q: What should I do if I receive a damaged or defective product?
A: If you receive a damaged or defective product, contact us immediately at service@nailscocobeauty.store with photos, and we will assist with a replacement or refund.
Q: Do you restock sold-out items?
A: Yes, we regularly restock popular items. If an item is out of stock, you can sign up for restock notifications via our website.
5. Contact Us
If you have any other questions, feel free to reach out:
Email: service@nailscocobeauty.store
Phone: +44 7862 588107
Address: 26 Havelock Street, Swindon, SN1 1SD, United Kingdom
We're happy to assist you!